Tumi.com Website Review & Ratings + Tumi Coupons
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Tumi.com Website Review & Ratings + Tumi Coupons

Tumi: Products & Services

Tumi is a company that offers handbags and travel bags. They offer a variety briefcases, backpacks, totes, messenger bags, carry on luggage, large wheeled luggage, satchels, duffel bags, garment bags, gym bags and more. They offer bags for business, travel and everyday for men and women. They offer collections from Alpha, Arrive, Bravo, Vapor, Bedford and many more.

Tumi: Company Background

Tumi was founded in 1975. Their headquarters is located in South Plainfield, NJ. They offer customer service through mail, email and telephone.

Tumi states, "Started in 1975, Tumi takes its name from a Peruvian god known to its founder from his Peace Corps days in South America. During the 1980's, Tumi's innovative introduction of soft, ultra-functional, black-on-black ballistic nylon travel bags catapulted the company to its current leadership position. Throughout the 1990's, as product innovations continued in the wheeled luggage and business case categories, increasing numbers of consumers around the world chose Tumi's unique blend of modern design and unparalleled performance.".

Tumi: Customer Feedback & Reviews

There are mixed customer reviews for Tumi. Some customers are unhappy with the pricing, the quality and the customer service. One customer said, "Bought a $1000 suit bag. Thought it was high quality with good company backing but after about 6 months the product started falling apart. The zipper broke, plastic frame cracked, bolts fell off. I took it local store and had to pay $25 just for them to ship it back for assessment. Results, only 2 zippers were repaired and the rest was still broken and that was it. Bad Customer service.".

Other customers are happy with the customer service, the quality and pricing. One customer said, "A great surprise. I bought a $500+ expandable suitcase from a local store 13 years ago. It was a great suitcase especially considering the frequent international travel I had done, until 6 months ago i started to notice the rust on the screws inside the suitcase. it got worse and even the fabric started to change color. Took it to a local store and the store manager tried to tell me that Tumi had changed hand and the customer service is not good any more and Tumi is most likely not going to cover the repair and I should have the repair done locally. Anyway, I insisted on sending the suitcase to Tumi after realizing that the rust damage can't be repaired at the local store. What a nice surprise, two weeks later, Tumi sent a brand new suitcase at no cost to me other than the original $20 shipping/processing fee. I am also so happy that there is a local Tumi store now so I can shop without going through a different store.".

Tumi: Business Credibility & Trustworthiness

Tumi (Tumi, Inc) is not a Better Business Bureau accredited company at this time. On the BBB rating scale of A+ to F, the BBB has given Tumi (Tumi, Inc) a rating of B. They have had 6 complaints in the past 3 years and one complaint in the past 12 months. All of the complaints are closed. Most of the complaints are problems with guarantee or warranty issues.

Tumi: Website Popularity & Google Ranking

Alexa traffic ranker shows Tumi ranks 47,152 globally and 12,052 in the United States. They have a reputation of 1,572 sites linking in. The sites visitors view an average of 5 unique pages per day. The most frequent users of this site are college educated females ages 35-44 who have no children. They tend to browse this site from work. 

Google PageRank gives Tumi a rating of 5 out of a possible 10 points. 

Tumi: Social Media Presence

Tumi has a Facebook page with 148,063 likes. They showcase their merchandise on this page, offer occasional discounts, and communicate with their customers on this page. They have a Twitter with 7,219 followers. They update this page regularly. They have a YouTube page with 498 followers. They also have an email sign up where customers can receive the latest news. This email sign up can be found at the top right of the main page of the website.

Tumi: Website Security & Safety

Tumi collects and uses personal information for business purposes. They do not share personal information with anyone. Please see the privacy policy for more information.

Tumi uses SSL (Secure Socket Layer) technology to ensure personal information is encrypted before being transmitted over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

Tumi: Pricing & Packages

Tumi has competitive pricing. When compared to other companies that sell the same kinds of merchandise, I found that Tumi has lower pricing than some companies, they have higher pricing than some companies, and they have about the same pricing as some companies that offer the same kinds of merchandise.

Tumi: Shipping Rates & Policies

Tumi offers the following shipping methods:

  • Standard Ground Shipping - takes about 5-7 business days for delivery
  • Second Day Delivery - takes about 2-4 business days for delivery
  • Overnight Delivery - takes about 1-2 business days for delivery

All shipping costs are dependant upon items purchases, shipping address and shipping method chosen. Shipping costs are calculated at the time of check out.

They also offer international shipping.

Tumi is currently offering a promotion for free shipping for a limited time.

Tumi: Payment Methods Accepted

Tumi accepts payments via credit cards (Visa, MasterCard, American Express and Discover), gift cards, Bill Me Later and PayPal. They do not accept cash, checks or money orders at this time. They do not accept any other payment methods.

The following websites offer coupon codes for Tumi:

Tumi: Returns, Refunds & Exchange Policy

Tumi accepts returns for most products within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges. Return shipping is free. The products must be unused, in original boxes with all paperwork, parts and accessories. Please note that monogrammed and personalized items can not be returned.

Tumi: Product images & screenshots
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